Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.

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Morris KahnBoaz Dotan.

Easy No-hassle Amdocs Clarify INTEGRATION

Tight billing and order management integration at the contact center is a plus. ClarifyCRM Order Management is a new product that streamlines the order capture and delivery process.

Even better, transactions can be recorded to automate a sequence of tasks directly on the Amdocs application. It interfaces with other ClarifyCRM modules through a windowing interface for instant access to billing, campaign, contracts, ordering, quoting, scripting and other functions.

The integration of Claeify telecommunications-focused billing and new order management software with ClarifyCRM’s service and support portfolio provides an attractive package for telecommunications companies.

The company provides sophisticated customer care, billing and order management systems for telecommunications carriers and Internet services providers. The company specializes in software and services for communications, media and financial services providers and digital enterprises. They now offer the ability to provide service agents with customer insight and with recommendations for up-sell and cross-sell opportunities at the point of contact.

The New York Times. Retrieved from ” https: In earlyfederal agencies conducted a counterintelligence investigation to determine if Amdocs was being used by Israel to eavesdrop on U. The product line has been strengthened considerably through Release 12’s Web orientation, as well as amvocs an infusion of Xchange’s customer analytics capabilities.


The reader assumes sole responsibility for the selection of these materials to achieve its intended results. Through predictive and behavioral analysis, Clarlfy CSS solution gives agents customer information that leads to a leveraged outcome. Between and Amdocs took its initial diversification steps, expanding first into the wireline telephony arena and then the mobile space. However, clarifyy vendor also acknowledges that today’s sluggish business economy is prohibiting many customers from doing so.

It is built on a Java 2EE-compliant architecture with pre-built integration with its own billing system. It provides a comprehensive interface for accessing and distributing information based on customer profiles and service requests.

Amdocs – Wikipedia

Views Read Edit View history. Manages information flows to ensure requests for changes, fixes and improvements to a product are handled efficiently.

When service and support modules are used with ClarifyCRM Campaign and ClarifyCRM Opportunity Advisor, customer service and support requests can be analyzed clqrify a real-time decision engine with the prospect of converting these interactions into selling opportunities.

ClarifyCRM Service and Support also supports the activities of field service technicians and those that use Web-based knowledge bases. This helps companies to develop better-targeted service and support for customers.

Provides online, visual processing monitoring through any ClarifyCRM desktop application Java 2 Platform, Enterprise Edition J2EE process execution engine for heightened performance and scalability Flowcharting capabilities for process modeling Drives user interface page display and scripts through model processing. Amdocs reports that users of these “classic” or fat-client products have not expressed a desire to move to a thin-client interface.


Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. A primary goal for ClarifyCRM 12 was to improve the design of the interface to increase service agent efficiency and effectiveness.

Pegasystems offers a strong business rules and workflow engine, but doesn’t have a core set of customer service products. Washington Report on Middle East Affairs. Thin-client version of ClearSupport Accessed through any standard browser from any location.

In MarchAmdocs expanded its ClarifyCRM application suite through the acquisition of the assets of Xchange, a supplier of campaign management and real-time marketing automation software. The company was found in as an offshoot of Golden Pagesthe Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn.

Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before!

Amdocs Clarify CRM software market share in India

Reproduction of this publication in any form without prior written permission is forbidden. The Amdocs ClarifyCRM Service and Support line is designed to help reduce the cost of customer dlarify while concurrently optimizing the value of each interaction. By using this site, you agree to the Terms of Use and Privacy Policy.